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Terms of Service - Active Protection Plus


Your use of Coalition’s Active Protection Plus (the “Services”) is subject to the Active Protection Plus Terms of Service described below. Your use is also subject to the Coalition Terms of Use, which is available at https://www.coalitioninc.com/legal/terms and Coalition’s Privacy Policy, which is available at https://www.coalitioninc.com/legal/privacy. Please read the Active Protection Plus Terms of Service, Coalition’s Terms of Use and Coalition’s Privacy Policy (collectively, the “Terms”), and do not use the Services if you disagree with the Terms. YOUR USE OF THE SERVICES CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO BE BOUND BY THE TERMS. From time to time, we may modify these Active Protection Plus Terms of Service, and the modifications will become effective immediately. References to “User(s)”, "you" or "your" in these Terms means you, your duly authorized representatives, and any entity you may represent in connection with your use of the Services. Use of Services The Services are available to all Users who have enrolled in Active Protection Plus by paying the requisite fee. To use the Services, you must have signed-up for a Business level account on Coalition Control™ (the Platform) at https://coalitioninc.com/control.

The Services include:

  • Access to Fast Lane Security Helpline to obtain fast service when you need it with response estimated within one business day, including when your business is hacked or being targeted by a cyber threat actor;

  • Monthly Calls with a Cyber Security Advisor during which you can participate in one (1) 30-minute call while enrolled in the Services to learn about security best practices, walk through a cyber security checklist, engage in a risk assessment consultation related to your organization’s attack surface security profile, and tools to assess risks that vendors pose to your company’s IT systems;

  • Assess the cyber risk of up to twenty-five (25) vendors with the Platform

  • If your company is seeking to renew its cyber insurance, Coalition security engineers will provide you a pre-renewal review and guidance for ways to enhance your company’s security profile to facilitate the policy renewal process;

  • Participate in Cyber Response Training which includes an annual review of your organizations incident response plan, training materials for your IT/Security personnel and access to templates for conducting Table-Top exercises;

  • Access to Security Remediation Library, including videos and PDF guides to assist your internal IT/Security personnel.

The Services do not include: (a) live or physical (on-site) assistance with your company’s IT systems or network, including hardware/software installation; (b) assistance with network or internet services issues or coverage unrelated to cybersecurity or cyber risk mitigation; (c) facilitating or activating hardware or software updates, including updates to operating systems, firmware or other software on your behalf; (d) diagnostic support unrelated to your company’s system or network security; (e) modifications of Original Equipment Manufacturer (OEM) software; (f) installation of third-party software or OEM drivers; (g) set-up, support or repair of computers, laptops, printers, peripherals, or home or wireless routers, modems or networks; (h) data migration from any equipment or device to any other equipment or device; (i) assistance with specialized equipment or devices related to medical care; (j) research, quality assurance or industry certification services; (k) vendor support or selection; (l) live or physical (onsite) facilitation or participation in table-top exercises; (m) simulation of a cyber attack; (n) penetration testing; (o) phishing tests; (p) cyber ransomware negotiation; (q) breach coach or legal services; (r) provision of cyber insurance; (s) an exhaustive list of all possible security issues and (t) an exhaustive list of all possible security issue remediation approaches.

Coalition may change, modify, add, remove, update, suspend or discontinue the Services, fees, charges, response times and these Terms at its sole discretion at any time, including the availability of any functionality, feature or content. Coalition may also impose new limits on certain features and response times or restrict your access to parts or all of the Services without notice or liability. For clarity, response time is provided as an estimate, subject to change, based on when Coalition receives the support request and is subject to the volume of support requests Coalition is then currently receiving through the proper communication channel.

Fee for Services To obtain the Services, you can choose to pay a monthly or annual fee which will provide you access to the Services and the Platform for the payment term. Fee for Services is based upon your company’s revenue size. Company revenue is broken into three (3) specific bands (see Table below) in which either a month-to-month or annual price is available. YOU DO NOT NEED TO PURCHASE AN INSURANCE POLICY TO PURCHASE THE SERVICES.

Company Revenue Bands

Monthly Pricing Option

Annual Pricing Option

Less than $1M






$25M- $100M



More than $100M



Coalition uses Chargebee, a third-party payment processor ( the “Payment Processor”) to bill your credit card. All payments processed in connection with the Services will be subject to the terms, conditions, and privacy policies of the Payment Processor which can be found here (https://www.chargebee.com/company/terms/#plans_billing_and_payments). You agree to pay Coalition through the Payment Processor, all charges in accordance with your applicable Service Terms. We reserve the right to correct or instruct our Payment Processor to correct any errors or mistakes even if the payment has already been requested or received.

Coalition reserves the right to increase either the monthly or annual fees required for the Services at any time as we may determine in our sole and absolute discretion. Any price changes to the monthly fee for the Services will take effect on the next monthly billing following written notice to you. Coalition reserves the right to increase pricing for the annual fee upon the first day following the 12-month paid term; provided, however, that we provide you written notice of such fee increase or different pricing at least thirty (30) days prior to the applicable renewal term. Subject to applicable law, you accept the new price by continuing to use the Services after the price change takes effect. If during the term of your paid Services the applicable sales tax or any other tax or duty changes, we will adjust the tax-inclusive price for the Services on your next billing date.

Ownership of Services The Services and any feature or content that is made available through the Services (the “Content”) are the property of Coalition. In connection with the Services, Coalition grants you a limited, non-exclusive, non-transferable and freely revocable license to make use of the Services, and a limited, non-exclusive, revocable license to make use of the Content (collectively, “Access”) provided to you as part of the Services. Access shall remain in effect until your paid term ends and/or Access is terminated by you or Coalition.

While using the Services, you will (1) ensure that all you and your end Users’ use of the Services complies with these Terms, (2) use commercially reasonable efforts to prevent and terminate any unauthorized use of, or access to, the Services and Platform, and (3) promptly notify Coalition of any unauthorized use of, or access to, the Services and Platform of which you become aware. Coalition reserves the right to investigate any potential violation of these Terms.

You will not and will not allow your end Users to (a) copy, modify, or create a derivative work of the Services; (b) reverse engineer, decompile, translate, disassemble, or otherwise extract any or all of the source code of the Platform or Services (except to the extent such restriction is expressly prohibited by applicable law); (c) to sell, resell, sublicense, transfer or distribute any or all of the Platform or Services; or (d) access or use the Platform or Services (i) in violation of these Terms; or (ii) in a manner intended to avoid incurring Fees or to circumvent service-specific usages limits.

Your use of the Services does not confer upon you or any User any ownership interest in any aspect of the Platform, Content or Services, which shall remain with Coalition and/or its respective licensors. Any unauthorized use by you or any User in violation of these Terms automatically terminates the limited license granted by Coalition for your use of the Platform, Content and Services. Coalition reserves all its rights in respect of such violations, including its right to pursue any available legal or equitable remedy and seek recovery from you for the expense of so doing.

Commercially Reasonable Efforts Coalition will use commercially reasonable efforts to provide the Services. This means that if Coalition is unable to resolve your issue or provide the covered Service (in accordance with the Scope of Services referenced above) after making commercially reasonable efforts, we have the right and discretion to refuse to take further efforts to do so. Additionally, in some instances, Coalition may have limited information about vendors, cyber threat actors, security features, research, data or other cyber security materials; and it may not have the ability to obtain the proprietary or other information required to resolve your issue. Some cyber security issues that you encounter may be the result of new, unresolved or unprecedented cyber incidents, in which case, we may not be able to fully resolve your issue. In those circumstances, you are still responsible for any fees associated with the Services.

The Platform To receive the Services, you may be required to access the Platform (Coalition Control), which may include tools that allow Coalition to monitor cyber risks and other security vulnerabilities to your company’s IT systems and network. In using these Services, you agree to comply with terms applicable to the Platform that can be found at: [www.coalitioninc.com]. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND COALITION WILL HAVE NO WARRANTY OR OTHER OBLIGATIONS WITH RESPECT TO YOUR USE OF THESE SERVICES.

Users who access the Platform in connection with the Services agree to use the Platform solely for the purpose of accessing the Services and in accordance with these Terms during the paid term of the Services. At the end of the paid term for the Services, all Users must immediately cease using the Platform and all account access will be immediately terminated. Coalition reserves the right to terminate a User’s use of the Platform at any time in the event it determines that such use is a Trial Subscription at any time for any reason.

Representations and Authorizations When using the Services, you represent that you are an authorized User and accessing the Services in accordance with these Terms. Coalition reserves the right to refuse to provide the Services to you if it determines that you are not an authorized User. When accessing the Services, you (1) expressly consent to Coalition and/or its authorized security agents or representatives obtaining information about your company’s systems or network operations in order to provide the Services; (2) expressly authorize Coalition and/or its authorized security agents or representatives to recommend or provide direction on certain changes to your IT systems or network security to the extent necessary to provide the Services, and you acknowledge and agree that such changes may be permanent and irreversible; and (3) agree to permit Coalition to scan and monitor your company’s attack surface vulnerability and report to you any vulnerabilities or alerts in order to mitigate cyber security risk.

Password Security You agree to take full responsibility for the information you provide to create the account and the security of your password for the account, Services. If you know or suspect that passwords for your account associated with or stored by you have been made available to or accessed by anyone not authorized by you to use the Services, you should immediately notify Coalition and change your password.

Claim Limitation Subject to the Arbitration provision in the Coalition Terms of Use and unless otherwise allowed by applicable law, any claim related to the Services shall be brought within one (1) year of the events giving rise to the claim. Your failure to assert any such claim during that time results in the claim being forever barred.

Right to Terminate Coalition reserves the right to suspend or terminate your use of the Services at any time and for any reason, including for abuse, excessive usage or failure to pay the fees required for the Services. Coalition also reserves the right to change the scope or extent of the Services at any time and for any reason.

You may cancel your enrollment in the Services at any time; however, there are no refunds for cancellation and you understand and agree that in the event that you choose to cancel prior to the end of your paid term, you shall receive no refund or credits for receiving a partial term of the Services.

If you wish to terminate your access to the Services, please contact Coalition by emailing plus@coalitioninc.com