How CentrexIT Closed Critical Security Gaps & Scaled Analyst Efficiency

Scaling managed security for more than 60 clients, centrexIT found its existing managed detection and response (MDR) solution was beginning to create the very friction it sought to avoid. The traditional, human-led triage model was creating a persistent human bottleneck.

The integration between its existing MDR provider and centrexIT’s ticketing system was one-way and imprecise. Every security event triggered a "zombie” ticket in its professional services automation (PSA) software, regardless of its validity. Instead of hunting genuine threats, security analysts were spending valuable time performing administrative triage on alerts.

This lack of precision extended into the production environment. Because the MDR provider relied on static file hashes for exclusions, it failed to recognize the MSPs legitimate remote management tools. This triggered a recurring cycle of false positives, where the MDR would inadvertently isolate centrexIT’s own servers, causing unnecessary downtime for clients and emergency fire drills for the technical team.

The friction wasn't limited to the security operations center (SOC). The centrexIT team found themselves dedicating hours every month to auditing inaccurate billing statements and fighting for corrected invoices. Furthermore, the MDR provider’s reporting APIs were notoriously unreliable. With half of the endpoints frequently failing, it became a manual, multi-hour struggle for the MSP to produce the high-fidelity detection reports their clients expected.

For centrexIT, identifying existing MDR gaps was only half the battle. The true test was whether Wirespeed could close these gaps without introducing more manual work for their analysts. The evaluation confirmed that Wirespeed wasn't just a more sensitive alarm, but a true resolution engine.

To solve the recurring production downtime, Wirespeed helped centrexIT build a custom behavioral exclusion for its remote management tools. In just 15 minutes, the MSP was able to move away from the legacy hash-based logic that had failed them for months. Wirespeed identified the specific, authorized behavior of the MSP team, allowing for zero-interruption service.

Combined with a parent-child architecture, centrexIT finally achieved the single pane of glass view it desired. Changes made at the parent level filtered down instantly, and analysts no longer had to port between different client dashboards to understand a threat.

The move to Wirespeed ADR replaced administrative drag with a scalable relationship. Accurate billing and a reliable, API-first reporting engine allowed centrexIT to deliver the transparent, high-fidelity reports its clients expect without the multi-hour manual struggle.

By removing the operational ceiling of legacy MDR, centrexIT has built the capacity to support its clients with greater precision and focus than ever before. The transition to Wirespeed shows that in a modern threat landscape, the best security tool isn't the one that sends the most alerts, but the one that provides the most resolution.